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November 1, 2018

SaviLinx will expand in Mississippi with bricks-and-mortar call center

Photo / Tim Greenway
Photo / Tim Greenway
SaviLinx CEO Heather Blease, shown in this file photo, announced her Brunswick-based company plans to open a bricks-and-mortar call center in Mississippi for several hundred employees.

About SaviLinx

SaviLinx is a strategic partner for customer service and technical support outsourcing. Customers include fast-growth companies that need to scale, technology firms that need outstanding tech support, ecommerce companies that need expert assistance with customer calls and emails, and government agencies that need a partner for business process support. It pairs advanced technology with powerful analytics to help companies exceed goals, drive revenue, and stand out from the competition. SaviLinx has contact centers in Maine and Mississippi. Founded in 2013, SaviLinx is headquartered at the Brunswick Landing, a decommissioned naval station in Brunswick. It is designated as a Women-Owned Small Business and is HUBZone certified. SaviLinx ranked No. 28 on the 2017 Inc. 500 list of fastest-growing companies.

SaviLinx, a call-service company that is based at Brunswick Landing, plans to open a bricks-and-mortar call center in Mississippi for several hundred employees.

The new 43,000-square-foot facility in Hattiesburg will house permanent and seasonal employees. At present in Mississippi, Savilinx has 260 agents working from home and adds another 550 employees on a seasonal basis.

For the past four years, SaviLinx has managed its Mississippi workforce from a small facility in Hattiesburg.

"With the expansion of government contracts, we needed to expand our capacity. Hattiesburg is a great place for us to grow," Heather D. Blease, founder and CEO, said in a news release. "We have a fantastic team here and are thrilled to be hiring more agents for seasonal and permanent work."

As with its site in Brunswick, SaviLinx will be based in a Historically Underutilized Business Zone (HUBZone.) SaviLinx earned HUBZone certification in 2016, enabling it to compete for certain federal contracts by hiring employees in those underserved areas.

As of August, SaviLinx reported that it had 100 people in Brunswick, and planned to add another 180.

SaviLinx plans to fill jobs in both Maine and Mississippi this fall, helping support a government contract, which it did not identify.

Job seekers can visit the company's website for more information about open positions.

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